Went in because my car wouldn’t start. I figured it was the catalytic converter. They said no no no. It needs a new engine. That was odd. My engine never burned oil, never smoked, had good power. But no. No no no! “It must be replaced.” They claim that the K & N filter had a hole in it that allowed dust to enter the motor. They never showed me the parts, or the hole. I never asked to see the parts. They didn’t have to. They had already earned my trust. They assured me that the catalytic converter was not the trouble.
So, they sourced a used motor for me, that had 75,000 km more that mine. I said “Ok.. I have no choice, and I trust you guys”. They swapped motors. took 5 days. When I came to pick it up, the guys were still test driving it and it wouldn’t run more that 50 km per hour.
I talked to the mechanic. I said.. “so whats the trouble?” He looks at his shoes and said sheepishly, “it’s catalytic converter.”
$ 850. extra for that.
So, I freaked out. (And since all my heart trouble, I don’t want a fight any more, but I had to fight.)
I told the service manager I wanted my engine put back in. He claims my engine had very low compression. So I had no choice – But the manager admitted (sort of) the diagnosis was poorly done. But he never offered to show me any proof of my low compression, and I didn’t ask.
By now, my Spidey sense was telling me that something had changed at this dealership, and that my trust was no longer deserved.
Typically the service manager is the slickest man at any dealership. He won me over. He is charming and slick like a snake. I paid $2,200.
They paid for the cat converter and install. ( no proof – was it new? Used? Don’t know.) That was his compromise. Fine.
Up until this adventure, the dealership treated me like gold. I had given them a great review. (which I am going to delete.) Like I say, they did earn my trust.
Then they got a woman in service named ***Tammy***. Mean, pushy, aggressive, and always angry and in a rush, and .. well, just plain mean. She is “known” up Salmon Arm way, by people in the car biz. I guess Bannister figures shes a money maker. Wrong.
Before, they would always look at my car and diagnose quickly and free. Then the repair was quick and honest. Now they demand $ 129.00 just to raise the hood. And yet when they ‘diagnosed’ my car, for $ 129., they missed the problem all together. The catalytic converter was plugged up, and they missed that.
That was a few months ago. I wasn’t happy but I got over it.
A month ago we finally got some warm weather. I turned on the A/C; which was working fine before they pulled the engine. Now, not working at all.
I called and got Tammy. She said it would cost $ 129. to diagnose the trouble. (I guess she forgot that her diagnosis service is no good.) It’s not worth 50 cents.
I said “HEY, you just pulled the engine. Perhaps one of your boys forgot to plug something in .. it was working A-1 before”. Unless they drained out the freon gas, (which is not necessary to do on an engine swap) it must be something minor.
Nope. It’s a federal case now. Tammy says I must pay $129. Then they would probably diagnose that I need a new transmission!
Well, I have no money left. I am still paying back all my friends for the $2,200. to replace the motor, which ran great before.
I had a bad heart surgery a while back and have not yet been able to work. So money is a big issue for me.
So, anyways, now I have no air. I spoke to the service boss, and he s h o u l d have said “Bring it in right away, we will look at it for free, given that it was just here and we may have forgotten to plug it in.”
But no. He said he would ‘try ‘ to do something for me. That sounds a lot like “Bend Over” to me.
Screw me one time, shame on you. Twice? Shame on Me!
Sorry big smooth talking man, I no longer trust you, not even to check the air in my tires. You have a lovely personality, and I like you. But no more.
I have no A/C. I am suffering. I had to go to Calgary this week, it was 200F in the car. I could have SUFFERED A STROKE.
Anyways I will never go back to Banister Honda in Vernon.
I recommend that everyone stay away, until they dump Tammy and the slick man in the service office. They are liars, cheats, and frauds. The boss George is very kind and sweet, then he screws you hard. Tammy at least, looks and acts like an alligator, and then she bites. I would fire them both today, and replace them with the previous people. They were AWESOME!!!!
Of course if you are like me, when I had a job and had lots of money, I just smiled and paid without asking too many questions. After all, no one wants to have nasty conflict. We just pretend everything is good.
Knowing I was lied to though, – – well, even when I have money again, I’ll never go back, and I will no longer recommend them. CROOKS – JUST LIKE THE REST. I’m going back to looking for a back yard mechanic again that I can trust.
Stay Away from Bannister Honda.
Number ONE dealership award? What a joke.
PS: I am gonna copy and paste this review onto 50 auto review web sites. It WILL cost this dealer a lot more than they stole from me. Yes, I am pissed. Fortunately I am retired for now and have nothing but time, to tell everyone to watch out. I forgive these people individually, but I want to help other to avoid getting raped.
PS: My car was in their shop two weeks before all this trouble began, for a re-call. Funny. They seemed to think my car and my engine was fine then. You’d think they would have noticed how bad my motor was. (But they said nothing). Oh well.
47 more posts to go all over the internet in the Okanagan and Shuswap dealer reviews, and around the world. Lets go! Please warn others on your FB and Twitter and on your blogs.